My stay with Willow Ridge started 3 years ago. I had just taken a position in Fresno and I was moving from nearly 2 hours away. At the time I was still rebuilding my credit (my score was terrible) and there was no way I would get approved. To top it off I had less than a week to find an apartment (and no one had vacancy's in my price range) my cousin recommended willow ridge and luckily they had a vacant 1b 1b cottage with washer and dryer. Anna was so patient with my situation and worked with me every step of the way. Any time there was an issue I used the app to put in maintenance requests, or pay my rent. I had a couple of issues on my end but Anna and Tiffany were always patient. Questions never went unanswered, even through Covid they were always kind. When it came time to move Anna did a great job at communicating and answering my questions. I will say seeing all the reviews made me really nervous because my deposit was a pretty big chunk. After expressing my apprehension, Anna took the time to explain and assured me I was in a good place. All I was charged for was the cleaning, the carpet replacement, and some paint. Even with a therapy dog I still got back a majority of my deposit. I will say I like to keep my residency looking like a model showroom home. That was the reason why I git my deposit back. I maintained my apartment very clean, and organized. I am giving 4 stars because I would have loved to have had the gates working. It really would have alleviated some of the homeless people going through the dumpsters, and the couple of break ins that happened when covid first hit. Other than that stay at willow ridge for 3 years was great.
Shannel Farias
October 14, 2021
