The change of ownership wasn't the most pleasant experience but then I recently had the pleasure of meeting one of the new leasing managers, Amber, and thank God for her!!! She has the best and most positive attitude! She's super kind and extremely patient! Anyone who has lived in apts know it's not always fun when you have to call the managers office about something needing to be fixed or addressed and no matter how many times I've bothered her at the office she's always been sweet, understanding and most of all empathetic. It's hard to find people with good solid customer service skills and I can tell she's got it. I had an issue with the AC and Fresno heat is no joke and because my AC has had issues in previous years, I was anxious but she did everything she could to communicate to me during the process and resolution. Sometimes things are out of our hands and theirs but her understanding and tone made all the difference. Not only did she take my many calls lol but she did it with grace. So if you're looking for an apt with a great manager, Amber is it! Willow Ridge has a gem on their hands and is lucky to have her as am I!
Melissa Salas
April 26, 2024
